GUWAHATI: The state government launched a unified, single-window portal to provide various services under the department of housing and urban affairs on Friday.
People under 103 urban local bodies (ULBs) will now be able to avail the municipal service along with other departmental services through this portal.
After the launch, housing and urban affairs minister Ashok Singhal said, “This initiative is crucial for eliminating bureaucratic obstacles and enabling people to avail services from their homes. This aligning with chief minister Himanta Biswa Sarma’s directive. It will now ease the process of availing services for the people.”
He added that neither the officials concerned, nor the people can lie. “The portal offers online property tax payment, instant trade license approval, e-services like drinking water supply connection requests, theatre and playground bookings, film shooting, GPS tracking of municipal vehicles and an online complaint filing and resolution mechanisms,” he added.
Earlier, people had to visit the respective office to avail different services.
Singhal said if a streetlight is not functioning at any corner, people can lodge a complaint immediately. “Click a picture of the defunct street-light and lodge a complaint, the officials will resolve the issue within a short span of time. Similarly, people can avail other services too,” he added.
People will also be able to avail detailed descriptions of municipal bodies, including maps and demographics, information about mayor/ chairpersons and ward members, assets, programme activities and tender details on the portal. This will bring transparency to the system, the minister said.
Apart from the services offered by ULBs, people will also be able to avail services offered by Guwahati Jal Board, Assam Urban Water Supply & Sewerage Board, Assam State Housing Board, GMC, Guwahati Metropolitan Development Authority and Guwahati Smart City Limited.
